Contact Us

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Contact Us

We're Here to Help!

Welcome to Global Vet & Co's support center. Our dedicated team is committed to providing you with exceptional service and assistance. Whether you have questions about your order, need technical support, or are looking for book recommendations, we're here to make your experience with our veterinary ebook store as smooth and enjoyable as possible.

Get in Touch

📧 Email Support

Email: info@globalvetco.com

Send us your questions, concerns, or feedback anytime. We love hearing from our customers!

🕒 Business Hours

Monday - Friday: 9:00 AM - 5:00 PM (Hong Kong Time)

Our team is available during these hours to provide real-time assistance and support.

⏱️ Response Time

We respond within 24 hours

You can expect a prompt and helpful response to your inquiry within one business day. For urgent matters during business hours, we often respond much faster!

How We Can Assist You

📦 Order Support

  • Order status and tracking
  • Download issues
  • Payment questions
  • Refund requests
  • Account management

🔧 Technical Issues

  • Download problems
  • File format compatibility
  • Website navigation help
  • Account access issues
  • Mobile app support

📚 Book Recommendations

  • Specialty-specific suggestions
  • Academic level guidance
  • New release information
  • Bundle recommendations
  • Continuing education resources

Before You Contact Us

To help us serve you better, please include the following information in your email when relevant:

  • Your order number (if applicable)
  • The specific ebook title you're inquiring about
  • A detailed description of any technical issues
  • Your device type and operating system (for technical support)
  • Your area of veterinary interest (for recommendations)

Thank You for Choosing Global Vet & Co

We appreciate your trust in our veterinary ebook collection and look forward to supporting your professional development and learning journey. Our team is passionate about veterinary education and is always ready to help you find the resources you need to excel in your field.

Don't hesitate to reach out – we're just an email away!