FAQ
Frequently Asked Questions
What digital formats are available and which devices are compatible?
Our veterinary ebooks are available in multiple formats including PDF, EPUB, and MOBI to ensure compatibility across all devices. PDF files work on any device with a PDF reader, EPUB files are perfect for tablets, smartphones, and e-readers like Kobo, while MOBI files are optimized for Kindle devices. All formats maintain high-quality images, diagrams, and text formatting essential for veterinary reference materials. We also offer enhanced digital editions with interactive features for tablets and computers.
How do I download and access my purchased ebooks?
After completing your purchase, you'll receive an email confirmation with download links within 5 minutes. You can also access your ebooks immediately through your account dashboard under "My Library." Downloads are available for 30 days after purchase, and you can download each title up to 5 times. For immediate access, we recommend creating an account before purchasing. All downloads are DRM-free, allowing you to transfer files to your preferred devices easily.
What are the licensing terms and usage rights for the ebooks?
Our ebooks are licensed for personal and professional use by the purchaser. You may install the ebooks on up to 3 personal devices (computer, tablet, phone, e-reader). The license allows printing of up to 20% of the content for personal study notes. Sharing, reselling, or distributing the files is prohibited. For institutional licenses covering multiple users, veterinary schools, or clinic-wide access, please contact our institutional sales team for custom licensing options and pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For institutional purchases over $500, we also accept purchase orders and bank transfers. All transactions are processed through secure, encrypted payment gateways. International customers can pay in their local currency, and we accept payments from over 190 countries worldwide.
What is your returns and refunds policy?
We offer a 30-day satisfaction guarantee on all ebook purchases. If you're not completely satisfied, contact us within 30 days for a full refund. Refunds are processed within 3-5 business days to your original payment method. Please note that refunds are only available if you haven't downloaded the ebook more than twice. For technical issues preventing access, we'll work with you to resolve the problem before processing any refund.
How can I get technical support if I have download or access issues?
Our technical support team is available Monday-Friday, 8 AM-6 PM EST via email at support@vetebookstore.com or through live chat on our website. For urgent issues, we typically respond within 2 hours during business hours. Our support team can help with download problems, device compatibility questions, account access issues, and file format conversions. We also maintain a comprehensive help center with step-by-step guides and video tutorials.
Can you recommend ebooks for veterinary students vs. practicing veterinarians?
For veterinary students, we recommend our "Essential Veterinary Medicine" series, anatomy atlases, and clinical skills handbooks that align with DVM curriculum requirements. Practicing veterinarians often prefer our advanced surgical guides, specialty medicine references, and continuing education materials. Our website features curated collections for different career stages and specialties. You can also use our "Recommendation Engine" by selecting your experience level and areas of interest to receive personalized suggestions.
Do you offer bulk discounts for veterinary schools or clinics?
Yes, we offer substantial discounts for institutional purchases. Veterinary schools receive 25-40% discounts on orders of 10+ titles, and veterinary clinics get 15-25% off bulk orders. We also provide site licenses allowing unlimited access for all staff members. Educational institutions can set up semester-long access for entire classes. Contact our institutional sales team at institutional@vetebookstore.com for custom quotes and licensing arrangements.
How often are the ebooks updated, and do I get free updates?
Our ebooks are regularly updated to reflect the latest veterinary research, treatment protocols, and industry standards. Major updates typically occur annually, while minor corrections and additions happen quarterly. All customers who purchased an ebook within the past 2 years receive free updates automatically. You'll be notified via email when updates are available, and new versions can be downloaded from your account dashboard. This ensures your reference materials stay current with evolving veterinary practices.
Can I access my ebooks offline, and is there a mobile app?
Yes, once downloaded, all our ebooks can be accessed completely offline on your devices. We also offer the VetEbook Reader app for iOS and Android, which provides enhanced features like note-taking, bookmarking, search across your entire library, and automatic syncing between devices. The app works offline and includes specialized tools for veterinary professionals such as drug calculators, conversion charts, and quick reference guides. Download the app free from the App Store or Google Play.