FAQ

Frequently Asked Questions

📥 How do I receive my ebook?

Immediately after payment, you'll receive an email with a download link. You can also access all purchases in your account under "My Orders." No waiting — instant delivery.

📄 What format are the ebooks?

All ebooks are in PDF format, compatible with any device — PC, Mac, tablet, smartphone, or Kindle (with a PDF reader).

💰 What currency are your prices in?

All prices are in Hong Kong Dollars (HKD). Your payment provider will automatically convert to your local currency if needed.

🔁 Can I get a refund?

Yes — within 7 days if the file is corrupt or significantly misrepresented. See our Refund Policy for details.

📱 Can I read on my phone or tablet?

Yes! PDF files open on any device with a PDF reader (Adobe Acrobat, Apple Books, Google Drive, etc.).

🔐 How many times can I download?

Your download link allows multiple downloads for 30 days. Save the file locally after downloading.

🌍 Do you ship internationally?

There's nothing to ship — everything is digital! You can purchase and download from anywhere in the world.

🎓 Are these books suitable for veterinary students?

Absolutely. Our library includes textbooks, clinical references, BSAVA manuals, and study guides used in vet schools worldwide.

📧 How do I contact support?

Email us at globalveterinary@gmail.com. We respond within 24 hours.

🔏 Is my payment secure?

Yes. All payments are processed securely through Shopify Payments or PayPal. We never store your card details.